Thursday, September 6, 2012

Manufacturing Mistake


I was very excited today to receive my copy of Fading Light in the mail today. I had expedited a copy to myself so that I could check it over. Turns out, it’s a good thing I did. Imagine my surprise and utter panic to find out that the print was riddled with little boxes with x’s in them! Frantically, I contacted both Tim and the formatter. Then I logged on to CreateSpace to check the digital proofer one more time. It was clear, no errors or little boxes there! I knew there wouldn’t be as I’d already gone over the proofer, as had Rebecca.

So I called CreateSpace and they checked the files and the proofer. No errors. They admit that this is an error they made in manufacturing, nothing we did. Unfortunately, that doesn’t help the people who had already purchased print copies through Amazon or the authors who’d purchased their copies at their discounted price.

I humbly apologize for this inconvenience. CreatSpace is expediting me a new copy, which I will look through first, before I make print copies available again. It should be early next week. If you purchased a print copy from Amazon, please email me at angelicknightpress@gmail.com. You have the option of returning the book to Amazon for a refund and/or exchange, but we will also gift you any two books from our library of titles (print or eBook—your choice) as an apology for the inconvenience, even though it was through no fault of ours.

 Stacey

7 comments:

  1. Nice move by everyone here. This is a reason why small presses are often better than their larger counterparts - they make the customers feel important, and treat the customers and authors with respect, not like inconveniences.

    Having said that, this is not the first time I've heard of this sort of thing happening with CreatSpace. But being the Amazon affiliate, maybe things won't change.

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  2. Thanks for the heads up, Stacey. I contacted CreateSpace yesterday with this message...

    "I made an order for Author Copies of Fading Light: An Anthology of the Monstrous recently, ordering 20 copies. I just heard from the publisher, Angelic Knight Press, that there had been a manufacturing mistake in the paperback version. I'm simply hoping that this mistake will be rectified before my order is shipped so we can avoid any future problems. Thank you."

    Their response...

    "Unfortunately, I was unable to determine the type of assistance needed based upon the content within the support request. Please submit another request containing additional information so that we can best assist you."

    Kinda sounds like a "I don't know what you're talking about." response. So I'm trying to cancel my order until I hear from you that things have been settled and the book looks good as a good book should.

    ~Tim Baker

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  3. Stacey will not let you down, Tim! Angelic Knight Press wants only the highest quality books out there for our authors and readers alike!

    Blaze

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  4. I wholeheartedly believe it, Blaze! Happy to be a part. :)

    ~Tim B.

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  5. Glad to make you happy, Tim! I want this book to perfect for myself too.

    Blaze

    ReplyDelete
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    ReplyDelete
  7. We will try to keep everyone up to speed on everything, neetib! Thank you for posting your message. :D

    Blaze

    ReplyDelete

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