I was very excited today to receive my copy of Fading Light in the mail today. I had expedited a copy to myself so that I could check it over. Turns out, it’s a good thing I did. Imagine my surprise and utter panic to find out that the print was riddled with little boxes with x’s in them! Frantically, I contacted both Tim and the formatter. Then I logged on to CreateSpace to check the digital proofer one more time. It was clear, no errors or little boxes there! I knew there wouldn’t be as I’d already gone over the proofer, as had Rebecca.
So I called CreateSpace and they checked the files and the proofer. No errors. They admit that this is an error they made in manufacturing, nothing we did. Unfortunately, that doesn’t help the people who had already purchased print copies through Amazon or the authors who’d purchased their copies at their discounted price.
I humbly apologize for this inconvenience. CreatSpace is expediting me a new copy, which I will look through first, before I make print copies available again. It should be early next week. If you purchased a print copy from Amazon, please email me at firstname.lastname@example.org. You have the option of returning the book to Amazon for a refund and/or exchange, but we will also gift you any two books from our library of titles (print or eBook—your choice) as an apology for the inconvenience, even though it was through no fault of ours.